FAQ EZ Refill

EZ REFILL FAQ


What is an EZ Refill?

Our EZ Refill option allows you to create a custom order and have it delivered once a month. You choose the products and the day of the month you want your credit card processed, and we’ll send them right to your house every month, just like clockwork.


How do I set up an EZ Refill?

Follow these instructions:

  1. Log In - Ensure you are signed in to your XR Nutrition account. If you do not have one, please register by clicking on the “My Account” Menu tab in the upper right-hand corner of our website, and choose “Register” from the drop down menu.

  2. Go Shopping - Click on the "Shop" menu tab to see our product selection. For each product you want to add to your EZ Refill cart, click on the blue button that says “Add to EZ Refill.”

  3. Review your EZ Refill Cart - Once you have added all the products for your EZ Refill order, click on your name in the upper right-hand corner, then click on “EZ Refill” in the drop down menu. This will take you to the EZ Refill checkout.

  4. Final Details - Confirm your order is correct, select the day of the month you wish to charge your credit card every month, and select your preferred shipping method.

  5. Billing - Click on “Update Billing/Shipping Information” to enter in your shipping address and credit card information. Click “Save” when complete, then click “Return to EZ Refill”

  6. Activate your EZ Refill - Click “Activate My EZ Refill” and your EZ Refill will begin just like your specified. Your order will now be processed each month on the day you selected.


What if I need to update my EZ Refill settings?

While logged in, click on your name and then on the EZ Refill tab in the dropdown menu. Once on the EZ Refill page, add/delete any products on your order, change the day of the month for your order, or click on “Update Billing/Shipping Information” to update that information.


What if I want to cancel future EZ Refill orders?

While logged in, click on your name and then on the EZ Refill tab in the dropdown menu. Once on the EZ Refill page, click on the “Turn off my EZ Refill” button to deactivate your EZ Refill account.